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Website & chat inquiries
Answer common administrative questions using clinic-approved information and clear boundaries.
LIA BY GLIA360 · EARLY ACCESS
Your clinic’s AI front desk.
With humans still in charge.
Lia is designed to handle repetitive administrative inquiries, intake collection, scheduling support, drafts and summaries — while escalating clinical, sensitive and uncertain situations to staff.
CAPABILITIES
Every inquiry, handled with care.
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Intake support
Collect structured intake details and route them to the right workflow.
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Scheduling assistance
Support appointment requests and availability questions without pretending to make clinical decisions.
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Draft communications
Prepare follow-up messages and administrative replies for staff review.
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Conversation summaries
Turn long inquiry threads into concise operational summaries for clinic staff.
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Safe escalation
Hand off sensitive, uncertain or clinical questions to the appropriate person.
HOW LIA FITS
Not a chatbot bolted onto the side.
An AI layer inside the clinic workflow.
The long-term Glia360 architecture connects Lia with clinic-approved information, role-aware workflows, intake, scheduling and administrative context so the AI can assist without becoming the decision-maker.
Family inquiry→Lia→Clinic rules + context→Human review / handoff
GUARDRAILS
Designed around boundaries, not hype.
Administrative first. Lia’s early-access scope is focused on reception and repetitive administrative work.
Clinical decisions stay with qualified people. AI-generated clinical drafts or summaries, where introduced later, require professional review and approval.
Privacy and access controls matter. Real-world deployment requires appropriate data handling, role permissions, logging and clinic-specific configuration.
Meet Lia inside Glia360.
Reduce repetitive front-desk work while keeping your team in control.